[Dear Face] Beauty Milk (Melon, Strawberry, Lychee & Banana) Premium Japanese Collagen Drink

Order processing

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or mobile phone.

NOTE: IN ORDER TO AVOID DELAYS, PLEASE PROVIDE AN ACCURATE AND COMPLETE SHIPPING ADDRESS, PHONE NUMBER AND EMAIL ADDRESS THAT YOU USE EVERY DAY AND CAN BE CONTACTED ABOUT YOUR ORDER SO WE (VENICE AND VICA), AND THE COURIER CAN CONTACT AND UPDATE YOU.

Shipping rates & delivery estimates

Singapore Delivery

Powered by EasyParcel Singapore. Shipping charges will be calculated and displayed at checkout. 

Delivery 1-3 working days after pickup.  

COD FAQs

> What happens when the receiver is not home / unable to pay cash to the courier upon delivery?

In such an event, the receiver may request a re-attempt delivery to J&T Express (+65) 6916 3899. 

> Are card payments, e-wallet payments, QR payments, and online banking accepted as an alternative to making payment for the parcel(s) should the receiver fail to pay in cash?

J&T Express provide an alternative payment which is the e-wallet payment method.

International Delivery

Powered by DHL Express. Real-time shipping charges will be calculated and displayed at checkout. 

Depending on the country's destination, delivery will take 3-12 working days after pickup.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Venice and Vica are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Venice and Vica are not liable for damaged or lost products during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

Venice and Vica reserve the right to amend any of the above terms & conditions from time to time without prior notice.

If you have any questions about this Shipping Policy, You can contact us by sending us an email at shopveniceandvica@gmail.com