Shipping policy
Shipping Policy
BESTIE REMINDER!TO AVOID DELAYS, PLEASE PROVIDE ACCURATE AND COMPLETE SHIPPING ADDRESS, PHONE NUMBER AND EMAIL ADDRESS THAT YOU USE EVERY DAY AND CAN BE CONTACTED BY, SO THAT WE (VENICE AND VICA), AND THE COURIER CAN GET IN TOUCH WITH YOU AND KEEP YOU INFORMED ABOUT YOUR ORDER.
Order processing
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or mobile phone.
Shipping rates & delivery estimates
Shipping charges will be calculated and displayed at checkout.
| Origin | Destination | Carrier | Shipping time (days) |
| Singapore | Singapore | J&T Express | 0-3 days |
| Malaysia | Janio | 8-11 days | |
| Australia | DHL Express | 4-7 days | |
| Canada | 4-7 days | ||
| Switzerland | 4-7 days | ||
| Czech Republic | 4-7 days | ||
| Germany | 8-11 days | ||
| Denmark | 4-7 days | ||
| Finland | 4-7 days | ||
| France | 4-7 days | ||
| United Kingdom | 4-7 days | ||
| Ireland | 4-7 days | ||
| Israel | 4-7 days | ||
| Italy | 8-11 days | ||
| Japan | 4-7 days | ||
| Norway | 4-7 days | ||
| Nepal | 4-7 days | ||
| New Zealand | 4-7 days | ||
| Poland | 8-11 days | ||
| Saudi Arabia | 8-11 days | ||
| Sweden | 4-7 days | ||
| Taiwan | 0-3 days | ||
| United States | 4-7 days |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Venice and Vica are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
Venice and Vica are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact us:
- By visiting this page and on our Facebook page: facebook.com/veniceandvica
- By sending us an email: shopveniceandvica@gmail.com